Refund Policy

1. Overview

At Refrrly, we strive to provide excellent service and customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be issued for our subscription services.

2. Subscription Plans and Refund Eligibility

2.1 Monthly Subscriptions (Pro & Premium Plans)

For monthly subscription plans, we offer a 7-day money-back guarantee from the date of your initial subscription or upgrade:

• Full refund if requested within 7 days of subscription start
• No questions asked for first-time subscribers
• Refund processed within 5-10 business days
• Account access will be terminated upon refund processing

2.2 Lifetime Subscription (Unlimited Plan)

For our lifetime Unlimited plan ($149 one-time payment):

• 60-day money-back guarantee from purchase date
• Full refund if requested within 60 days
• Refund processed within 5-10 business days
• Account access will be terminated upon refund processing

2.3 Free Plan

The Free plan is provided at no cost and does not require refunds. You may cancel your account at any time without charges.

3. Refund Request Process

To request a refund, please follow these steps:

1. Log into your Refrrly dashboard
2. Navigate to the Billing section
3. Click "Request Refund" and provide your reason
4. Alternatively, email us at refrrly@gmail.com with your account details
5. Include your subscription details and reason for the refund request

We will review your request and respond within 2 business days.

4. Refund Processing

Once your refund is approved:

• Refunds are processed within 5-10 business days
• Refunds are issued to the original payment method
• You will receive an email confirmation once processed
• Your account access will be terminated immediately
• All data associated with your account will be deleted within 30 days

5. Non-Refundable Items

The following are not eligible for refunds:

• Subscriptions cancelled after the refund period
• Usage-based charges or overages
• Third-party payment processor fees
• Custom development or consulting services
• Accounts terminated for Terms of Service violations
• Refunds requested more than once for the same account

6. Special Circumstances

6.1 Service Interruptions

If our service is unavailable for more than 24 consecutive hours due to our technical issues, we will provide:

• Service credit equal to the downtime period
• Full refund if the issue cannot be resolved within 7 days
• Proactive communication about the issue and resolution timeline

6.2 Billing Errors

If you are charged incorrectly due to our error:

• Full refund of the incorrect charge
• Immediate correction of the billing issue
• No questions asked refund process

6.3 Duplicate Charges

If you are charged multiple times for the same subscription:

• Immediate refund of duplicate charges
• Investigation to prevent future occurrences
• Service credit as compensation for inconvenience

7. Cancellation vs. Refund

Cancellation: Stops future billing but does not provide a refund for the current billing period. You retain access until the end of your current billing cycle.

Refund: Provides a full or partial refund and immediately terminates your account access.

You can cancel your subscription at any time through your dashboard without requesting a refund.

8. Payment Processor Refunds

Refunds are processed through the same payment method used for the original purchase:

• PayPal: Refunded to your PayPal account
• Stripe: Refunded to your original payment method
• LemonSqueezy: Refunded to your original payment method

Processing times may vary depending on your payment provider and bank.

9. Dispute Resolution

If you are not satisfied with our refund decision, you may:

• Contact our customer support team for further review
• Request escalation to our management team
• File a dispute with your payment provider
• Contact us at refrrly@gmail.com for formal dispute resolution

10. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Material changes will be communicated via email to all active subscribers.

11. Contact Information

For refund requests or questions about this policy, please contact us:

12. Legal Rights

This Refund Policy does not affect your statutory rights as a consumer. Depending on your location, you may have additional rights under local consumer protection laws.